Shipping policy
Thank you for shopping at The Sean Mason Store. We ship physical recordings worldwide and deliver digital purchases electronically. Below you'll find information about order processing, shipping, delivery, and tracking.
1. Order Processing
All physical orders are prepared and shipped from Concord, North Carolina.
Orders typically ship within one business day. Please allow up to two business days for processing during periods of high order volume or other circumstances that may affect fulfillment.
Orders placed on weekends or U.S. holidays are generally processed beginning the next business day.
Business days are Monday through Friday, excluding U.S. federal holidays.
2. Pre-Orders and Special Releases
Pre-orders, advance purchases, and special releases may have different fulfillment schedules.
When an item has a future shipping date, the expected shipping schedule will be clearly indicated on its product page.
Orders containing pre-order items and in-stock merchandise may ship together when all items are available.
If a shipping date changes, we will notify affected customers and provide any cancellation or refund options required by applicable law.
3. Domestic Shipping
We ship throughout the United States using USPS and other available carriers.
Shipping options, costs, and estimated delivery times are displayed at checkout.
Most domestic orders are shipped using USPS Media Mail or another suitable service.
Delivery times vary by destination and selected shipping method. Estimates begin when the package is transferred to the carrier and do not include order processing time.
4. International Shipping
We offer international shipping to destinations supported at checkout.
Through Shopify Managed Markets, applicable duties and import taxes are generally included in the purchase price or collected at checkout for eligible destinations.
When duties and taxes are shown as included or prepaid at checkout, customers should not be charged additional import duties or taxes upon delivery.
For destinations where prepaid duties and taxes are unavailable, any applicable charges will be handled according to the terms presented at checkout.
International delivery times vary depending on destination, carrier, and customs processing. Available shipping methods, costs, and estimated delivery times are displayed at checkout.
5. Shipping Costs
Shipping rates are calculated and displayed at checkout based on your delivery destination, order details, and available shipping methods.
Any applicable shipping promotions or complimentary shipping offers will be reflected at checkout.
6. Digital Products
Digital albums, booklets, sheet music, and other downloadable products are delivered electronically.
Once your purchase is complete, you will receive an email containing instructions for accessing your files.
Digital downloads are generally available immediately unless a future release date is specified.
For digital pre-orders, download access will become available on the date and time communicated at purchase.
If you do not receive your download email within 30 minutes of its scheduled availability, please check your spam or junk folder before contacting us.
7. Order Tracking
Once your physical order ships, you will receive a shipping confirmation email with tracking information, where available.
Tracking updates may take up to 24 hours to appear after the carrier receives your package.
8. Address Accuracy
Please review your shipping address carefully before completing your purchase.
If you need to make a correction, contact us as soon as possible at store@seanmason.net. We will do our best to accommodate changes before the order ships.
If an order is returned because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply before reshipment.
9. Lost, Damaged, or Delayed Orders
If your order arrives damaged, is missing, or experiences an unusual delivery delay, please contact us so we can assist.
For damaged products, include your order number and, where possible, photographs of the packaging and affected items.
We will review the circumstances and work toward an appropriate resolution, including a replacement or refund where applicable.
For information about damaged or defective merchandise, please review our Return & Refund Policy.
10. Order Changes and Cancellations
If you need to change or cancel an order, please contact us before it ships.
Once a package has been transferred to the carrier, we may be unable to modify or cancel the shipment.
Refunds and cancellations are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.
11. Contact
For questions about shipping or delivery, please contact:
The Sean Mason Store
Attn: Cynthia Mason
store@seanmason.net
Please include your order number when contacting us about an existing purchase.