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Privacy Policy

The Sean Mason Store is operated by Mason Enterprises Global, LLC, a limited liability company registered in North Carolina.

We value the trust you place in us when purchasing music, sheet music, and other products directly from our store. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit seanmason.net, make a purchase, subscribe to our mailing list, or otherwise interact with our website and services.

Our store is powered by Shopify, which provides the technology used to operate our online shop.

1. Information We Collect

We collect personal information necessary to provide our services, fulfill orders, and improve your experience.

Depending on how you interact with our website, this may include:

  • Contact information: Your name, email address, billing and shipping addresses, and any other contact details you provide.

  • Order information: Products purchased, transaction history, order status, returns, exchanges, and related information.

  • Payment information: Information necessary to complete purchases, processed through Shopify and our payment service providers.

  • Digital purchases: Information necessary to deliver digital albums, booklets, sheet music, and other downloadable products.

  • Account information: Login credentials, preferences, and account settings, where applicable.

  • Website activity: Information about your browser, device, IP address, and interactions with our website, collected through cookies and similar technologies.

  • Communications: Information you provide when contacting customer support or subscribing to our mailing list.

We collect this information directly from you, automatically through your use of our website, and, where applicable, from Shopify and other service providers.

2. How We Use Your Information

We use personal information to:

  • Process payments and fulfill orders.

  • Ship physical products and deliver digital purchases.

  • Provide order confirmations, shipping updates, and customer support.

  • Process returns, refunds, and exchanges.

  • Maintain, secure, and improve our website.

  • Detect fraud and protect against unauthorized activity.

  • Comply with applicable laws and business obligations.

  • Communicate news, releases, and offers when permitted.

If you subscribe to our mailing list, we may send occasional updates about Sean Mason's music, recordings, performances, and related releases.

You may unsubscribe from marketing emails at any time using the link included in each message. Unsubscribing will not prevent you from receiving necessary communications about your orders.

3. How We Share Your Information

We share personal information with trusted service providers when necessary to operate our store and deliver our services.

These may include:

  • Shopify: Website hosting, checkout, order management, analytics, and other e-commerce services.

  • Payment providers: Secure payment processing and transaction verification.

  • Shipping and fulfillment providers: Delivery of vinyl records, CDs, and other physical merchandise.

  • Filemonk: Delivery and management of digital albums, booklets, and sheet music.

  • Marketing and analytics providers: Website measurement, advertising, and promotional services, where enabled.

We may also share information when you request or authorize us to do so, when required by law, to protect our rights or customers, or in connection with a business transaction.

Our service providers process information according to their respective privacy policies and applicable agreements.

4. Shopify and Its Services

Our online store is hosted by Shopify. Information submitted through our website is processed by Shopify and may be shared with service providers to support purchases, customer accounts, website functionality, and other services.

Shopify also offers enhanced services that may use information about interactions with our store and other participating merchants to improve shopping experiences, analytics, security, and advertising.

Where these features are enabled, Shopify may be responsible for certain processing activities and related privacy requests.

For additional information, please review the Shopify Consumer Privacy Policy.

You can also learn about your rights concerning information processed by Shopify through the Shopify Privacy Portal.

5. Cookies and Advertising

Our website uses cookies and similar technologies to operate essential features, remember preferences, understand website activity, and improve our services.

Depending on the services enabled, these technologies may also help us measure advertising performance and present relevant information about our recordings and products.

Certain advertising services may use information about your activity across websites or merchants. Depending on your location, this may constitute targeted advertising or the sharing of personal information under applicable privacy laws.

You can manage cookies through your browser settings and, where available, our website's privacy controls.

Where required by law, we honor applicable opt-out preferences, including recognized Global Privacy Control signals.

6. Data Security and Retention

We take reasonable steps, together with Shopify and our service providers, to protect personal information from unauthorized access, loss, misuse, or disclosure.

No electronic system or method of transmission can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, comply with legal obligations, resolve disputes, and protect our services.

Retention periods may vary depending on the information involved and applicable requirements.

7. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Request a copy of your information, where applicable.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain targeted advertising or data-sharing activities.

These rights are subject to applicable laws and exceptions.

To exercise your rights, contact us at store@seanmason.net. We may request additional information to verify your identity before processing certain requests.

We will respond within the timeframes required by applicable law and will not discriminate against you for exercising your privacy rights.

You may also have the right to designate an authorized representative, appeal certain decisions, or lodge a complaint with a relevant data protection authority.

8. International Customers

Our store serves customers internationally. Personal information may be processed or stored in countries other than your country of residence, including the United States.

Where applicable law requires additional safeguards for international data transfers, we rely on appropriate legal mechanisms, including recognized contractual protections.

Customers in the European Economic Area, United Kingdom, and other jurisdictions may have additional rights under local data protection laws.

9. Third-Party Websites

Our website may include links to streaming platforms, social media services, ticketing websites, or other third-party services.

These websites operate under their own privacy policies. We encourage you to review those policies when visiting external services.

10. Children's Privacy

Our services are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us, please contact us so we can review the request and take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, technology, services, or legal obligations.

Any updates will be published on this page with a revised date. Where required, we will provide additional notice.

12. Contact

For questions about this Privacy Policy or requests concerning your personal information, please contact:

The Sean Mason Store
Mason Enterprises Global, LLC
Attn: Cynthia Mason
Email: store@seanmason.net

8611 Concord Mills Boulevard, Ste 329
Concord, NC 28027
United States

For purposes of applicable data protection laws, Mason Enterprises Global, LLC is the controller of personal information processed in connection with its store operations, except where another entity acts as an independent controller.